Okay, now, are you communicating with beginners? Experienced railroaders? Or are you attempting to explain the subject to someone who does not know anything about it? Perhaps you want to communicate with all of these groups but are you also interested in writing to the critic of the hobby?

Let's take an intranet that Custom website design worked on a number of years ago. This was intended to explain how my staff was to perform their various system management procedures. It would include step-by-step instructions for each of the tasks that they performed on a day-to-day basis.

So who is my audience? My own staff members. Let's define them a little further. They are highly technical, well trained and know how to do their own jobs. By defining just this much, the nature of what needs to be written becomes more clear. Extreme detail is not necessary, for example.

In addition, by knowing that they are, say, trained in Windows NT, I can specify that Windows NT commands do not need to be explained. It can be assumed, because I know my audience, that they know this information

__________________________